Shipping Policy

1. Scope

This Shipping Policy applies to physical products purchased from PLC Optimization LLC ("PLC Optimization", "we", "us"). It does not apply to consultations or other services, which are delivered online or in person as agreed at booking.

Our product range is being developed progressively. Where a category is not yet commercially active, no orders are accepted and no shipping obligations arise.

2. Order processing

Orders are generally processed within one to three business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

You will receive an order confirmation by email, followed by a dispatch confirmation with tracking information where tracking is available.

3. Delivery timeframes

Estimated delivery times depend on destination and carrier. Domestic United States deliveries typically arrive within 3 to 8 business days after dispatch. International deliveries typically arrive within 7 to 21 business days after dispatch.

All timeframes are estimates only and are not guaranteed. Carrier delays, weather, customs inspection and peak periods can extend delivery times.

4. Shipping destinations and restrictions

We ship only to destinations where the relevant product may lawfully be offered and imported. Certain nutritional or cosmetic products cannot be shipped to certain countries.

If an order cannot lawfully be shipped to your destination, we will contact you and cancel and refund the affected items.

5. Shipping costs, customs and duties

Shipping costs are calculated at checkout before payment and shown separately from product prices.

International orders may be subject to import duties, taxes and customs handling fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the amount paid to us.

Refused parcels returned to us because of unpaid duties may be refunded less shipping and handling costs actually incurred.

6. Address accuracy

You are responsible for providing a complete and accurate delivery address. We cannot be held responsible for deliveries failing because of an incorrect or incomplete address. Re-shipment after a failed delivery may incur additional shipping charges.

7. Lost, delayed or damaged parcels

If your parcel has not arrived within the estimated timeframe, contact us at contact@plcoptimization.com with your order number and we will open an enquiry with the carrier.

If a parcel arrives damaged, contact us within 7 days of delivery with photographs of the outer packaging and the affected items so we can resolve the issue.

Risk of loss passes to you on delivery by the carrier to the address you provided.

8. Governing law

This Shipping Policy is governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.